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Refund Policy:

No assembly should be made before any manufacturing defects are seen on the materials. The installation faults are not accepted as part of the manufacturing defect. *A full collection of products and returns is currently charged at £7.50 each way*. Refunds are not awarded by us but by the manufacturer of the goods. When you do not have to offer a refund.

We have the right to reserve a refund to a customer if they:

• knew an item was faulty when they bought it

• damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)

• no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it

We have to offer a refund for certain items only if they’re faulty, such as:

• personalised items and custom-made items, for example curtains

• perishable items, for example, frozen food or flowers

• newspapers and magazines

• unwrapped CDs, DVDs and computer software

• Online, mail and phone order sales

  Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’.

  We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel provided the goods have not been dispatched, if dispatched, a $58 charge for loading and delivery will be deducted from the refund. You may have another 14 days to return the goods once you’ve told us, however, once returned a minimum charge of £58.00 will be deducted for the larger goods collection charges to smaller items where the deduction may be smaller. This charge varies if the customer is located in Northern Ireland or the Highlands or out of Englands’ jurisdictions.

  You must refund the customer within 14 days of receiving the goods. They do not have to provide a reason.

  Repairs and replacements

  • told you we’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it)

  • no replacement of parts or any will be made if the customer alters the item

  A customer returns it within 6 months - unless we can prove it was not faulty when they bought it.

  A customer must prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.

  Warranties and replacements

  A customer has the right to ask for a replacement part prior to using the item or installation of the item. If the item is a manufacturing fault, then the item will be replaced, unless it has been the result of wear and tear or the result of their installation.

  Proof of purchase

  We have the right to ask the customer for proof that they bought an item from us. This could be a sales receipt or other evidence such as a bank statement or packaging.

  Items returned by someone other than the buyer

  We only accept returns from the person who bought the item.